Frequently asked questions
Maybe you still have questions or you are not quite clear about certain things.
Here you will find the most frequently asked questions.
You can easily pay via iDeal, PayPal and bank transfer
The confirmation email will be sent automatically. Also check your unwanted mailbox (Spambox). Is the e-mail not there, maybe you entered the wrong email address? You can always email us at firstname.lastname@example.org
Yes of course you can come and have a look first. You can make an appointment via email@example.com.
Please state which work is involved and we will hold that work for reservation.
Orders are send by us within 5 working days.
It takes PostNL approximately 24 hours to deliver. Please note that this is not always the case around the holidays. Therefore order on time.
All orders are shipped via PostNL.
Most artwork cannot go through the letterbox and will be sent as a package via PostNL
Orders are send within 5 working days. If you want to track your package, you can send an email to firstname.lastname@example.org for a track and trace code.
Please note that this is not always the case around the holidays. Therefore order on time.
All orders are shipped via PostNL form the Netherlands.
Objects that cannot go through the letterbox will be sent as a package via PostNL.
Please first contact Info@ronvanderwerf.com to see why you want to return it. if it is damaged, we will not take it back.
- The product is no longer in its original condition
- The product has not been returned within 14 days of delivery.If the product does not comply, no acceptance will take place.
Returning the refused shipment to the buyer’s delivery address will be at the buyer’s expense. Depending on the product, the return costs will be announced. After receipt of the amount, the product will be returned.
Visual artist Ron van der Werf
Within 14 days of receipt of your return shipment.
Costs for returning are for your own account.
Via the postal companies (PostNL, DHL, GLS and DPD)
you can buy a return label both online and via the postal point.
The return labels are often cheaper online.
Is your question not listed? Then contact us.