Frequently asked questions
Maybe you still have questions or you are not quite clear about certain things.
Here you will find the most frequently asked questions.
Orders
You can easily pay via iDeal, PayPal and bank transfer
The confirmation email will be sent automatically. Also check your unwanted mailbox (Spambox). Is the e-mail not there, maybe you entered the wrong email address? You can always email us at info@ronvanderwerf.com
Pick up
Yes of course you can come and have a look first. You can make an appointment via info@ronvanderwerf.com.
Please state which work is involved and we will hold that work for reservation.
Ofcourse you can! This will save u some shipment costs. This option is available in the checkout.
You can even stay the night here. Check the overnight page
Shipment NL
Orders are send by us within 5 working days.
It takes PostNL approximately 24 hours to deliver. Please note that this is not always the case around the holidays. Therefore order on time.
All orders are shipped via PostNL.
Most artwork cannot go through the letterbox and will be sent as a package via PostNL
A Track & Trace code will be send by us after the purchase has been shipped. We’ll keep u updated about the status of the purchase.
Other questions?
Send a email to info@ronvanderwerf.com.
Shipment EU
Orders are send within 5 working days. If you want to track your package, you can send an email to info@ronvanderwerf.com for a track and trace code.
Please note that this is not always the case around the holidays. Therefore order on time.
All orders are shipped via PostNL form the Netherlands.
Objects that cannot go through the letterbox will be sent as a package via PostNL.
A Track & Trace code will not be sent automatically.
If you need this, you can ask about this by emailing: Info@ronvanderwerf.com. Do not forget to mention your order number.
Returns
Please first contact Info@ronvanderwerf.com to see why you want to return it. if it is damaged, we will not take it back.
- The product is no longer in its original condition
- The product has not been returned within 14 days of delivery.If the product does not comply, no acceptance will take place.
Returning the refused shipment to the buyer’s delivery address will be at the buyer’s expense. Depending on the product, the return costs will be announced. After receipt of the amount, the product will be returned.
Visual artist Ron van der Werf
Asselsestraat 274
7312DC Apeldoorn
Nederland
Within 14 days of receipt of your return shipment.
Costs for returning are for your own account.
Via the postal companies (PostNL, DHL, GLS and DPD)
you can buy a return label both online and via the postal point.
The return labels are often cheaper online.
Is your question not listed? Then contact us.